Refund policy

Returns & Exchanges

Returns & Exchanges

Prime 42 stands behind the quality of what we sell. If something isn’t right, we’ll make it right—within reason.

Made-to-Order Items

• Due to the custom nature of many items, made-to-order products are not eligible for returns or refunds
• This includes apparel and items produced specifically for your order

Eligible Returns
We accept returns only if:

• The item arrives damaged
• The item is defective
• The wrong item was sent

Issues must be reported within 7 days of delivery.

Condition Requirements

• Items must be unused and in original condition
• Proof of issue (photos) may be required

Exchanges

• If an item is defective or incorrect, we will replace it at no cost

Non-Returnable Items

• Clearance items
• Limited releases
• Digital products
  

Refunds

• Approved refunds are issued to the original payment method
• Shipping costs are non-refundable

If you have a problem, contact us. If you simply changed your mind, we ask that you respect the nature of made-to-order work.